Help center
Frequently asked questions
Quick answers about accounts, pricing, credits, making videos, exports and billing. Can't find what you need? Contact support.
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Getting started & login
What is Cliptude?
How do I log in?
Sign in with Google at cliptude.com/videos/create. Cliptude uses Google sign-in only, so there is no Cliptude password.
Do I need a password?
No. Login is Google only for now. There is no email and password login.
Can I use Cliptude on multiple devices?
Yes. The same Google account works on any device or browser.
How do I create an account?
Go to cliptude.com/videos/create, choose Continue with Google, and you land on the dashboard with your credit balance, recent projects and quick actions.
Is there a free trial or free plan?
No. Cliptude does not offer free trials or a free plan. You can fill in your video's details before paying, but the video is only made once you pay. To decide whether it fits, watch the sample videos.
What is a faceless YouTube channel?
A channel with no presenter on camera: narration plus visuals. You don't need to show your face or use your own voice. An AI voice is fine; a custom or cloned voice helps you stand out.
Pricing, plans & promo
How much does Cliptude cost?
Paid monthly plans: Starter $19, Lite $49, Creator $119, Pro $319, Scale $875. Plans differ by credits, concurrent generations and team seats. The Create page shows the exact estimate for your video.
What's included on every paid plan?
The full toolkit: voice cloning, MCP, API and CLI, AI thumbnails, the timeline editor, captions and more. Plans mainly differ by credits, concurrent generations and team seats.
How many concurrent generations and team seats does each plan have?
| Plan | Monthly | Concurrent generations | Team members |
|---|---|---|---|
| Starter | $19 | 1 | 0 |
| Lite | $49 | 2 | 0 |
| Creator | $119 | 3 | 1 |
| Pro | $319 | 5 | 3 |
| Scale | $875 | 6 | 10 |
Is there yearly pricing?
Yes. Yearly billing saves 20%. Per month, billed yearly: Starter $15, Lite $39, Creator $95, Pro $255, Scale $700.
What's the Black Friday promo?
Cliptude Unlimited (desktop) is $299 one-time with code BLACKFRIDAY (normally $999, 70% off). You bring your own third-party API keys and pay those providers directly.
Can I upgrade anytime?
Yes. You pay the full price of the new plan straight away and get its full credit allotment. Upgrades are not prorated.
Which video formats are available?
- Avatar Video: a lip-synced presenter with AI scenes (about 52–55 credits a minute depending on options)
- Faceless Documentary: narrated long-form with footage, maps and charts (22–40 credits a minute on Cinder, depending on the voice; Caldera adds 5)
- Faceless Top 10: a ranked list paced to the narration (same credits as the documentary)
- 2D Animation / Vector Explainer: flat vector scenes (stills about 42–60 a minute; animated video costs more)
Credits & usage
How are credits calculated?
By format, voice and model tier, times duration (rounded up per minute). For example, a Faceless Documentary on Cinder costs 22 credits a minute with your own voiceover and 40 with ElevenLabs; Caldera adds 5 a minute. Avatar and vector animation cost more. The Create wizard shows an estimate first, and you're charged after a successful render.
Do some formats cost more?
Yes. Vector animation and Avatar cost more than the faceless documentary and Top 10. Go by the estimate on the Create page for your exact video.
Are credits deducted for failed generations?
No. Credits are charged only after a successful generation; failed runs are not billed. For clear system errors, credits are often restored automatically. Otherwise contact support with the Video ID.
Do credits roll over?
Plan credits do: unused plan credits roll over up to 3 months of your current plan while the subscription is active. Separately purchased credits last until used. Plan credits are removed if the subscription ends, is refunded or a payment fails. Annual plans renew credits monthly, with the same 3-month cap.
Where do I see the credits I've used?
Your balance is at the top right of the dashboard. For a breakdown, open Pricing & Usage → Usage History (title, ID, date, credits spent and reassembly breakdown). Failed and draft jobs don't appear because they don't use credits. You can download completed videos again at no extra cost.
Can I buy extra credits?
Yes. Active subscribers can buy pay-as-you-go credits from Billing, and those last until used. Videos spend plan credits first, then separately purchased credits.
What does a re-export from the timeline editor cost?
Re-exporting from the timeline editor costs 10% of the video's original credits (rounded up). The first export is free.
Creating videos
Can I use my own script?
Yes. Paste a custom script with spoken words only: no headings, scene labels or brackets, and numbers written as words. Length: about 880–9,270 words, which is roughly 6–60 minutes. Also available through the API and CLI.
Can I upload my own voiceover?
Yes. On Create Video, choose Upload Your Own Voice. Accepted formats: MP3, M4A, WAV, WEBM, OGG, FLAC, up to 200 MB and 60 minutes. Cliptude transcribes it to plan the scenes. It can't be combined with a talking-head upload.
Can I upload a talking-head video?
Yes: up to 500 MB and 60 minutes, as MP4, MOV, WEBM or AVI (MP4 H.264 recommended). It can't be combined with a voiceover upload. Through MCP, recordings must be at least 6 minutes.
What is Auto mode?
Auto ON (the default) runs the whole pipeline without pausing, and the video lands in History. Auto OFF (paid plans) pauses after the script so you can edit it, then you click Approve & Process. The toggle is on the Create top bar next to Format, Duration and Language.
How long can videos be?
6–60 minutes. It depends on the story; many documentaries run 15–40 minutes, and videos over about 8 minutes can carry mid-roll ads on YouTube.
What languages are supported?
57 languages for the script, voiceover, overlays, thumbnails and YouTube and source search. English is the default. Right-to-left is supported for Arabic, Hebrew, Persian and Urdu.
Will the video look like generic AI?
Documentaries and Top 10s use real footage, maps and charts; 2D videos are drawn for the script; avatars are generated. You approve the script, voice and credit estimate, and you can edit in the timeline.
How does Cliptude find footage?
For Documentary and Top 10: online sources plus licensed stock and public-domain material. Maps, charts, 2D animation and avatar scenes are generated. You can also supply your own script or narration.
How long does a video take to make?
My video seems stuck or slow. What should I do?
Can I clone a voice?
Yes, on paid plans, with instant voice cloning from a short sample. You get one clone per provider (ElevenLabs, MiniMax, Cartesia, Inworld), and unused clones expire after 7 days. Voicetory allows unlimited clones that don't expire.
Can I use my own ElevenLabs key?
Yes. With your own key the voiceover uses your ElevenLabs quota, and a Faceless Documentary or Top 10 drops to the own-voiceover rate (22 credits a minute on Cinder) instead of 40. The free ElevenLabs plan gives about 10,000 characters a month, so Creator or above is recommended for long videos. If your key runs out of credits, the video stops at the voiceover and we email you.
What's the difference between Cinder and Caldera?
They're model tiers with different research and planning depth and credit rates. A Faceless Documentary on Cinder is 22 credits a minute with your own voiceover or 40 with ElevenLabs; Caldera adds 5 a minute and finds video clips rather than only stills. Go by the estimate on the Create page.
What are the prompt and title limits?
A prompt must be 200–30,000 characters (spaces not counted) unless a script or voiceover is attached. Titles need at least 3 words. Every export is 16:9.
Exports & editing
Can I export to Premiere, DaVinci Resolve or Final Cut?
Yes. Once footage is ready, download the project ZIP (paid plans) with an FCP7 XML timeline, the media and a README. The download link in the email lasts 7 days.
Does Cliptude add captions?
Yes, on paid plans, with 21 burned-in styles. Captions are timed to the voiceover and follow its wording, so to change the words, regenerate the voiceover. Some formats skip burned-in captions by design.
Do I get AI thumbnails?
Yes: three options per video, optionally matched to the style of a YouTube video you choose. Pick the best of the three.
Can I edit a video after it's made?
Yes. Open the timeline editor (Open Editor or Continue Editing); projects save automatically. You can trim and swap footage, edit captions, text and sound effects, and ask Cliptude Agent to make edits for you. Re-exporting costs 10% of the video's original credits.
Do I get commercial rights? Is there a watermark?
You get full commercial rights, and there is no watermark.
The B-roll or quality isn't what I wanted. What now?
Polish it in the timeline editor, the project ZIP (Resolve, Premiere and others) or CapCut, and tighten the prompt or use a custom script next time. Personal taste alone isn't grounds for a refund.
Cliptude Unlimited (desktop)
What is Cliptude Unlimited?
A one-time desktop app license for macOS (Apple Silicon and Intel), Windows and Linux. It isn't a cloud subscription and includes no Cliptude credits: you bring your own API keys and pay those providers. It's for personal use on a single machine, without source code, as-is.
How much is Unlimited?
Normally $999 one-time. Black Friday price: $299 with code BLACKFRIDAY (70% off).
What computer does Unlimited need?
Minimum: 8 cores, 8 GB RAM, 250 GB free. Recommended: about 16 cores, 16 GB RAM and 500 GB–1 TB free; avoid disks that are only 256 GB in total. A GPU is optional but helps. A typical 10-minute video takes about 2–4 hours to make locally.
How do I activate Unlimited with my license key?
Your license key is in the purchase email (you can also see it on the download page when you sign in with your purchase email). Then:
- Download and install the app for your computer from the download page.
- Open the app and go to Settings → License (the app also opens the License screen when your free videos run out).
- Paste the key into License key, add your purchase email if you like, and click Activate. Settings then shows Cliptude Unlimited license active.
Where do I get the API keys for Unlimited?
Make a free account with each service, create a key on the page linked below, and paste it into the app under Settings → API keys. Each service bills you directly for what you use.
- ElevenLabs: voice
- MiniMax: voice, instead of ElevenLabs
- OpenAI: GPT models
- Anthropic: Claude models
- OpenRouter: backup for OpenAI
- Kie.ai: thumbnails and images
- HeyGen: avatar videos
- Pexels: stock footage
- Pixabay: stock footage; the key shows on that page once you sign in
- Freesound: sound effects
- Giphy: GIFs
- Webshare: proxies for finding footage
Billing, cancellation & refunds
How do I cancel my subscription?
Cancel anytime on your subscription page (cliptude.com/subscription). Cancelling stops future renewals; your plan and its credits stay until the end of the period you paid for. Subscriptions renew automatically until cancelled.
Who handles payments?
Payments go through Paddle, Lemon Squeezy, Polar or Kelviq, whichever handled your order. That provider is the merchant of record and handles payment, tax and billing support for it.
Do you offer refunds?
Refund requests must be sent within 13 days of the payment date. Eligible refunds are prorated for the unused part of the billing period. We may restore credits for verified technical failures on our side. Taste, preference, or results of your own prompt or settings don't qualify.
What qualifies for a refund or a credit restore?
For example: long stretches with no usable footage; a corrupted, cut-off or unplayable file; missing or broken narration where there should be speech; or a large part of the video unusable because of an obvious pipeline error.
What doesn't qualify for a refund?
For example: disliking the script or wording; a handful of B-roll mismatches; the voice's tone when you chose it without previewing; a runtime slightly off (unless it's clearly a bug); or creative expectations not met. Videos aim for about 80% production quality out of the box, so some polish is expected.
How do I request a refund?
Use the chat on the website or email [email protected] within 13 days of payment, with your account email, the Video ID and a short description of the problem. For matters of taste, try the timeline editor, project ZIP or CapCut first.
Will a price increase affect my subscription?
Existing subscribers get at least 30 days' notice by email or in the app before a price increase takes effect, and can cancel before that date.
Support
How do I contact support?
- Email: [email protected]. For a bug, include your account email and the Video ID; screenshots and steps help.
- Chat: on the website
- Discord: join the server
What are the support hours?
Support is available from 11:00 PM to 3:00 PM EDT (10:00 PM to 2:00 PM EST).
Can I use Cliptude from Claude, ChatGPT or other AI agents?
Is there an affiliate program?
Yes, through Lemon Squeezy.
Still have a question?
Email [email protected] with your account email and any Video IDs, or chat with us on the website.